Privacy Policy

Last updated: October 20, 2026

Ardentis does not sell personal data. Ardentis does not share personal data for cross-context behavioral advertising or targeted advertising, as those terms are defined by applicable privacy laws. Ardentis also does not knowingly sell or share the personal data of consumers under 16 years of age.

ARDENTIS COMMERCE LLC, 245 W Loucks St, Sheridan, WY 82801, United States ("Ardentis", "we", "us") operates the website and online store at tryardentis.com, including its content, features, products, tools and services. ARDENTIS COMMERCE LLC is the business responsible for your personal data. This Privacy Policy explains how we collect, use, process and disclose personal data when you visit our website, place an order, contact us or otherwise use our services.

Ardentis runs on Shopify, which provides the ecommerce infrastructure we use to operate the store and process transactions.

Personal data we collect

Depending on how you interact with Ardentis, we may collect the following categories of personal data:

Contact details, including your name, email address, phone number, billing address and shipping address.

Order and transaction data, including products purchased, order value, payment status, shipping information, returns, refunds and past transactions.

Payment data, including payment method, payment confirmation, transaction details and limited payment information provided by our payment processors. Ardentis does not directly store full payment card numbers.

Account data, including username, password, preferences and account settings, if you create an account.

Customer support communications, including the information you give us when you contact us about an order, refund, return, product or other request.

Device and usage data, including IP address, browser type, device type, operating system, network information and information about how you browse and interact with the website.

Cookie data, including information collected through cookies and similar technologies needed to operate, protect and improve the website.

How we collect personal data

We may collect personal data:

  • Directly from you, when you place an order, create an account, contact us, submit a form or otherwise provide information.
  • Automatically, when you visit or interact with the website.
  • From Shopify and the service providers that help us operate the store.
  • From payment processors, carriers, logistics providers, fraud prevention providers and customer support providers.
  • From other parties, when needed to complete a transaction, prevent fraud or comply with applicable law.

How we use personal data

We use personal data for the following purposes:

Providing our services

We use personal data to:

  • Process and confirm orders.
  • Process payments.
  • Arrange fulfillment and shipping.
  • Provide tracking information.
  • Deliver the products you purchase.
  • Handle returns, replacements, refunds and cancellations.
  • Manage customer accounts.
  • Provide customer support.
  • Communicate with you about your order or account.

Operating and improving the store

We may use personal data to:

  • Maintain and improve the website.
  • Understand how the store performs.
  • Diagnose technical problems.
  • Improve the customer experience.
  • Manage inventory and order fulfillment.
  • Evaluate the performance of customer support and deliveries.

Security and fraud prevention

We use personal data to:

  • Authenticate transactions and accounts.
  • Detect, investigate and prevent fraud.
  • Protect our customers, Ardentis, Shopify and our service providers.
  • Identify unauthorized or suspicious activity.
  • Enforce our terms and policies.

Communications

We may use your contact details to answer your requests and to send transactional messages about purchases, deliveries, support, refunds or account activity.

We may send promotional messages by email or SMS only where permitted by law. You can unsubscribe from promotional messages at any time. Unsubscribing from marketing messages will not stop us from sending you the transactional or customer support messages we need to send.

Legal and regulatory purposes

We may process personal data when needed to:

  • Comply with applicable laws and regulations.
  • Respond to lawful requests from courts, regulators, law enforcement or public authorities.
  • Establish, exercise or defend legal claims.
  • Enforce our agreements, policies and rights.
  • Protect the rights, safety and property of Ardentis, our customers and third parties.

How we disclose personal data

Ardentis does not sell personal data.

Ardentis does not share personal data for cross-context behavioral advertising or targeted advertising, as those terms are defined by applicable privacy laws.

We disclose personal data only when reasonably necessary to run the business, complete customer transactions, provide the services you request, protect the store or comply with the law.

This may include disclosure to:

Shopify

Our store is hosted and supported by Shopify. Shopify processes personal data to provide ecommerce, checkout, payment, security, hosting, analytics and store management services.

Payment processors

We give payment processors and financial service providers the information they need to authorize, process, settle, refund and protect transactions.

Logistics providers and carriers

We give suppliers, fulfillment centers, warehouses, logistics operators and carriers the order and delivery information they need to prepare, ship, track, deliver, return or replace orders.

Operational service providers

We may disclose information to service providers that support:

  • Website hosting and maintenance.
  • Customer support.
  • Email delivery.
  • Fraud prevention.
  • Data security.
  • Order management.
  • Cloud storage.
  • Business analytics.
  • Accounting and legal compliance.

These providers may use personal data only to provide services to Ardentis or as otherwise permitted or required by law.

Authorities

We may disclose personal data when required by law, a warrant, a court order, a request from regulators or another valid legal process.

Business transactions

If Ardentis is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets or a similar transaction, personal data may be disclosed as part of that transaction, in line with applicable law.

Our relationship with Shopify

The Ardentis store is hosted by Shopify.

Information you submit through the store may be sent to Shopify and to providers authorized by Shopify, and processed by them to provide ecommerce, checkout, payment, security, fraud prevention, hosting and related services.

Shopify may process some personal data as an independent business for its own permitted purposes. Information about Shopify's privacy practices is available in the Shopify Privacy Policy and on the Shopify Privacy Portal.

Cookies and similar technologies

We use cookies and similar technologies that are needed to:

  • Make the website work.
  • Keep the cart and checkout working.
  • Remember customer preferences.
  • Protect customer accounts and transactions.
  • Detect fraud and unauthorized activity.
  • Measure website performance.
  • Diagnose technical problems.

Where required by law, non-essential cookies will not be used without your consent.

You can manage the available cookie preferences through the website's privacy or cookie settings and through your browser. Turning off some cookies may affect how the website works.

Children's privacy

The Ardentis website and services are not directed to children.

We do not knowingly collect personal data from children under 13 years of age.

Ardentis does not knowingly sell or share the personal data of consumers under 16 years of age.

If a parent or legal guardian believes that a child has given us personal data, they can contact us to request its deletion.

Data security

We use reasonable administrative, technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, misuse or loss.

However, no system, website, transmission method or storage method is completely secure. We cannot guarantee absolute security.

Customers are responsible for keeping their login credentials confidential and should not share passwords or login details with others.

Data retention

We keep personal data only for as long as reasonably necessary to:

  • Provide our services.
  • Complete transactions.
  • Keep business and accounting records.
  • Resolve disputes.
  • Handle returns, refunds and chargebacks.
  • Prevent fraud.
  • Enforce agreements.
  • Meet our legal, tax, accounting and regulatory obligations.

Retention periods may vary depending on the type of information and on applicable legal requirements.

Where your data is processed

Ardentis, Shopify and our service providers may process personal data in the United States and in other countries. Where required by law, we use appropriate safeguards for these transfers.

Your privacy rights

Depending on where you live, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate personal data.
  • Request deletion of your personal data.
  • Request a portable copy of certain personal data.
  • Opt out of the sale of personal data, the sharing of personal data for targeted advertising, or profiling.
  • Withdraw your consent, where processing is based on consent.
  • Appeal our decision on a privacy request.

Because Ardentis does not sell personal data and does not share it for cross-context behavioral advertising or targeted advertising, Ardentis does not carry out these activities.

To exercise any of these rights, email support@tryardentis.com with "Privacy Request" in the subject line. We may need to verify your identity before we act on your request. If we deny your request, you can appeal by replying to our decision by email.

We will not discriminate against you for exercising a privacy right protected by law.

Notice for California residents

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the right to:

  • Know what personal information we collect, use and disclose about you, and the categories of sources and recipients.
  • Request deletion of your personal information.
  • Request correction of inaccurate personal information.
  • Opt out of the sale or sharing of your personal information.
  • Not be discriminated against for exercising these rights.

The categories of personal information we collect, the sources we collect it from and the purposes we use it for are described in this Privacy Policy. We do not sell personal information and we do not share it for cross-context behavioral advertising. To make a request, email support@tryardentis.com with "Privacy Request" in the subject line. You may also use an authorized agent to submit a request on your behalf. We will verify the request before responding.

Communication preferences

You can unsubscribe from promotional emails by clicking the unsubscribe link in the message.

You can also contact us to update your communication preferences.

Even after you unsubscribe from promotional messages, we may continue to send you transactional messages about orders, payments, deliveries, refunds, returns, customer support, security or legal matters.

Third-party websites

Our website may contain links to websites or services operated by third parties.

Ardentis is not responsible for the privacy, security, accuracy or practices of third-party websites. We encourage you to read the privacy policy of any third-party website before giving it personal data.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, our services, legal requirements or operational needs.

When we update this Privacy Policy, we change the "Last updated" date and publish the updated version on the website.

Product disclaimer

These statements have not been evaluated by the Food and Drug Administration. Ardentis products are not intended to diagnose, treat, cure, or prevent any disease. Ardentis products are dietary supplements, not drugs, and are not intended to be used as medicine; they are not approved by the FDA.

Contact us

For questions about this Privacy Policy, Ardentis's privacy practices or your personal data, contact:

ARDENTIS COMMERCE LLC

245 W Loucks St, Sheridan, WY 82801, United States

Phone: +1 (727) 240-9238

Customer support: support@tryardentis.com

Business email: ardentiscommerce@gmail.com

Website: tryardentis.com