Refund Policy

Last updated: October 20, 2026

This Refund Policy applies to purchases made on tryardentis.com, operated by ARDENTIS COMMERCE LLC. Ardentis lets you request a return within 30 days of the delivery date of your order, under the conditions described below.

Return requirements

To be eligible for a return, the product must:

Be intact, unopened and unused, in the same condition in which you received it
Have its safety seal intact
Be returned in its original packaging
Include all original accessories, leaflets, labels and components
Come with the receipt, order confirmation or other proof of purchase

Because our products are dietary supplements, for hygiene and safety reasons we cannot accept returns of products that have been opened, used, had the seal removed, been damaged after delivery or are sent back without their original packaging, unless they arrived defective, damaged or incorrect.

How to request a return

To request a return, you must contact our customer support team before you ship the product:

Email: support@tryardentis.com

Phone: +1 (727) 240-9238

In your request, please include:

Your first and last name
Your order number
The reason for the return
Photos or videos of the product and packaging, if the product is damaged, defective or incorrect

If your return is approved, we will send you instructions and the address where you should ship the product.

Products returned without prior authorization will not be accepted or refunded.

Return shipping costs

Return shipping costs are paid by the customer, unless the product arrived damaged, defective, incorrect or materially different from what you ordered.

Original shipping costs are non-refundable, unless the return is caused by an error made by Ardentis or one of its logistics partners.

Ardentis is not responsible for return packages that are lost or damaged in transit. We recommend using a tracked shipping service and keeping your receipt.

Delivery times and delays

Delivery times are estimates and are not guaranteed. Delays caused by the carrier, high-volume periods, force majeure events or late tracking updates do not entitle you to cancel the order or to receive a refund while the shipment is in transit.

If your tracking shows no updates, please contact customer support. We will check the shipment directly with the carrier before taking any other action.

You are responsible for entering a correct delivery address when you place your order. Orders shipped to an incorrect or incomplete address provided by the customer, or orders that are not picked up, are not refundable. We may reship the order at the customer's expense. Address changes are only possible before the order is fulfilled.

We currently ship only within the United States, to the destinations available at checkout.

Damaged, defective or incorrect orders

Please check your order when it is delivered.

The product arrived damaged
The product is defective
You received a different product from the one you ordered
Items are missing from the package
The package appears to have been damaged during delivery

After reviewing the information you send us, we may, at our discretion, offer a replacement, a reshipment, store credit or a refund, depending on the case.

To assess your request, we may ask for photos, videos, pictures of the packaging and other evidence.

Digital products and free gifts

Digital products (for example PDF guides and ebooks) are sent by email and made available in your account area right after purchase. Once they have been made available, they are non-refundable. Products offered as free gifts have no refund value.

Non-returnable items

The following items cannot be returned:

Supplements and products that have been opened, used, had the seal removed or been damaged after delivery
Products returned without their original packaging or components
Digital products that have already been made available
Gift cards and discount codes
Personalized or custom-made products
Products marked as "final sale", where permitted by law

These exclusions do not limit your rights if a product arrives damaged, defective, incorrect or materially different from its description.

Exchanges

We do not guarantee direct exchanges.

The fastest way to get a different product is to request a return of the original item and place a new order once the return has been approved.

Subscriptions

Purchases on tryardentis.com are subscriptions that renew automatically every 28 days, as described in our Subscription Policy. You can cancel your subscription at any time by contacting customer support before your next renewal date. Renewals that have already been charged and fulfilled are non-refundable, except where required by law.

Order cancellation

Orders can only be cancelled before they enter processing or fulfillment.

Once an order has been processed, packed or shipped, it can no longer be cancelled. In that case, you can request a return after delivery under the terms of this policy.

Refunds

Once we have received and inspected your return, we will let you know whether your refund has been approved.

If it is approved, the refund will be issued to your original payment method within 10 business days.

Your bank, card issuer or payment provider may need additional time to process and show the refund.

If more than 15 business days have passed since Ardentis confirmed that your refund was approved, please contact us:

Email: support@tryardentis.com

Phone: +1 (727) 240-9238

VIP Club membership fees

The Ardentis VIP Club is a separate membership that costs $39.95, charged with your order and then every 30 days until you cancel. If you were charged a membership fee you did not want, contact us within 7 days of that charge. If you have not used member pricing since that charge, we refund it in full and cancel your membership. You can cancel the membership anytime at tryardentis.com/pages/cancel-membership, by email at support@tryardentis.com or by phone at +1 (727) 240-9238. Full terms: VIP Club membership terms.

Chargebacks and payment disputes

Before opening a chargeback or a dispute with your bank, you agree to contact Ardentis so that we can resolve the issue directly.

Our customer support team is committed to resolving any issue with deliveries, damaged products, incorrect items, returns, cancellations and refunds directly and quickly.

Opening a chargeback does not automatically cancel the order and does not replace the return process described in this policy. In the event of a dispute, Ardentis will provide the bank or payment provider with all order documentation, including shipping and tracking data and our communications with the customer.

About our business

ARDENTIS COMMERCE LLC sells dietary supplements in capsule and softgel form to adult consumers in the United States. We do not sell prescription drugs, over-the-counter drugs, controlled substances, CBD or hemp products, nicotine or vape products, weight-loss injections or any product that requires a prescription. Every order ships as a physical product with tracking. Subscriptions and the VIP Club membership are disclosed before checkout and can be cancelled at any time online, by email or by phone.

Product disclaimer

These statements have not been evaluated by the Food and Drug Administration. Ardentis products are not intended to diagnose, treat, cure, or prevent any disease. Ardentis products are dietary supplements, not drugs, and are not intended to be used as medicine; they are not approved by the FDA.

Contact us

For questions about returns, refunds, replacements, cancellations or deliveries, contact:

ARDENTIS COMMERCE LLC

245 W Loucks St, Sheridan, WY 82801, United States

Phone: +1 (727) 240-9238

Customer support: support@tryardentis.com

Business email: ardentiscommerce@gmail.com

Website: tryardentis.com